Service Contracts

We offer low cost 24-hour a day Maintenance Service Agreements ("MSA") starting at $3.67 per phone per month. Your cost will be quoted at the time you set up your MSA with us. Benefits include:

• Maintenance covers all ordinary repairs due to normal wear and tear. It extends the normal manufacturer's warranty, and it adds on-site service with same-day exchange of defective equipment.
• A MSA entitles you to same-day service in most cases. In fact, we offer a maximum time of four (4) hours as our target response commitment should you encounter a major outage. In practice we always meet and actually generally beat our target time. (A Major Outage is defined as inability to place or receive calls on the system phones or breakdown of the operator's console.)

Billing is available monthly, quarterly, or annually at your convenience.

Exclusions to the Maintenance Service Contract include those items not usually covered by your insurance:

• Adds, Moves or Changes to your system as may be requested by you.
• Fire, theft, flood, commercial power surges, lightning and other Acts of God; service performed by others that void your warranty, liquid spills, and the like. This usually means we cover all other service issues under your MSA. (That is, the MSA usually covers maintenance that is not customarily covered by your business insurance policy.) Term contracts and special pricing are available on request.

We also offer Demand Service on most major brands of telephones and data systems. Click Prices for Demand Service charges and further information.

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