Telephone System Support Documentation

We currently support all major makes and models of PBX and key telephone systems, personal computers, and associated devices. This includes desktop phones, PCs, laptops, tablets, network printers and smart phones. We provide both online and onsite support for all of your critical systems. We also support all major brands and models of networking equipment, including wired and wireless equipment, routers, and switches.

Telephone System Support Documentation:
Avaya          Comdial          Mitel          Samsung          Trillium

Avaya

To Set Time on Avaya ACS phones:
1. Go to Station 10 or 11
2. Leave the phone on the hook!
3. Press the Feature Button and Dial 0 0 (Display should read “Program Extension”)
4. Press the far left-hand Intercom button two (2) times (Display should read “System Program”)
5. Dial “#103” (Display should read “System Time” + “Date and current time”)
6. Enter “military time” (24-hour clock) For example, (9 a.m. =0900; 1 p.m. = 1300; 4 p.m. = 1600)
7. Press the Feature Button and Dial 0 0 (Display should read correct time and date. This will exit programming and put your phone back into normal operation.)
8. Finished!

To Set Date on Avaya ACS phones:
1. Go to Station 10 or 11
2. Leave the phone on the hook!
3. Press the Feature Button
4. Dial 0 0 (Display should read “Program Extension”)
5. Press far-left-hand intercom button two (2) times (Display should read “System Program”)
6. Dial “#101” (Display should read “System Date” + “Data and current date”)
7. Enter the date in the format MM DD YY (e.g., 1/12/14 = “011214” for January 12, 2014)
8. Press the Feature Button
9. Dial 0 0 (Display should now read correct time and date. This will exit programming and put your phone back into normal operation.)
10. Finished!

To set speed dial and other programming on Avaya ACS phones, click here for the programming guide.

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Comdial

To Set Date and Time on Comdial DSU/DSUII digital phones:
1. Go to Station 10
2. Leave the phone on the hook!
3. Press the Intercom Button (Usually Blue in color)
4. Dial * # 0 1
5. Enter the date in the format of YY MM DD. (FOR EXAMPLE, 1/12/09 = “090112” and this would equal January 12, 2009) THEN, AT THE same time, AND ON THE SAME LINE, ENTER “military time” (24-hour clock)for example, (9 a.m. =0900; 1 p.m. = 1300; 4 p.m. = 1600)
6. Press #
7. Press Speaker
8. Finished!

To Set Time on Comdial FXII digital phones:
1. Go to Station 10
2. Leave the phone on the hook!
3. Press the Intercom Button (Usually Blue in color)
4. Dial * # 0 *01
5. Enter the date in the format of YY MM DD. (FOR EXAMPLE, 1/12/09 = “090112” and this would equal January 12, 2009) THEN, AT THE same time, AND ON THE SAME LINE, ENTER “military time” (24-hour clock)for example, (9 a.m. =0900; 1 p.m. = 1300; 4 p.m. = 1600)
6. Press #
7. Press Speaker
8. Finished!

To Turn Night Mode “On” and “Off” on Comdial digital phones:
1. Go to Station 10
2. Leave the phone on the hook!
3. Press the Intercom Button (Usually Blue in color)
4. Dial * # 0 3
5. Press “1” to put into Night Mode” or Press “0” to put into Day Mode.
6. Press Speaker
7. Finished!

To Set Speed Dial and / or Transfer Dial on Comdial digital phones (this will transfer a call to Voice Mail, a Car Phone, or anywhere else!):
1. Leave the phone on the hook!
2. Press “Options” and “Next” to reach your choice – – ADIAL (For Buttons) or SDIAL (For Dial Pad Keys)
3. Select “Adial” or “Sdial”
4. At “Location” Prompt = Press Desired Button or Dial Pad Key
5. At “Line” Prompt = Select “0” (For any available line).
6. At “Number” Prompt = Press “Tap”, “Hold” and then dial the phone number as you would normally dial it, then press #.
7. Select “Save”
8. Press “Speaker”
9. Finished!

To Check and/or Set Baud Rate on Comdial digital phones:
1. Leave the phone on the hook!
2. Press “Intercom * # 746 * 15 1 (View Port & Baud)
3. Press “Intercom * # 746 * 15 1 06 (Sets Baud to 2.4kb)
4. Press Speaker
5. Finished!

To Set Up Voice Mail & Other Buttons on Comdial digital phones:
1. Leave the phone on the hook!
2. Press “Intercom” then dial * * 1
3. Press the button you wish to program; then, for:
4. Voice Mail: Press 6 + 1st V.M. ATI-D Port.
5. Night: Press “Intercom” and dial * # 03.
6. Page: Press “Intercom” and dial 87.
7. Press T/C
8. Press Speaker
9. Finished!

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Mitel

To Set Time on Mitel digital PBX phones:
1. Go to Attendant Super Console 1000
2. Leave the phone on the hook!
3. Press the Function Button
4. Press the softkey under “ATT Function” (F 2 key)
5. Press the softkey under “Set Time” (F 2 key)
6. Display should say, “Enter Time (HH:MM)=”
7. Enter “military time” (24-hour clock)for example, (9 a.m. =0900; 1 p.m. = 1300; 4 p.m. = 1600)
8. Press the softkey under “Set” (F 2 key)
9. Finished!

To Set Date on Mitel digital PBX phones:
1. Go to Attendant Super Console 1000
2. Leave the phone on the hook!
3. Press the Function Button
4. Press the softkey under “ATT Function” (F 2 key)
5. Press the softkey under “Set Date” (F 3 key)
6. Display should say, “Enter Date (DD/MM/YY)=”
7. Enter the date in the format of DD / MM / YY. (FOR EXAMPLE, 1/12/04 = “120104” and this would equal January 12, 2004)
8. Press the softkey under “Set” (F 2 key)
9. Finished!

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Samsung

While on hook (handset down) and from any display phone perform the following:
1. Press the TRSF button
2. Key in 200
3. Enter passcode “1234”
4. Press 1
5. Press the speaker key
6. Key in 505
7. You will see on the display screen WMMDDYY:HHMM. Set the correct date and time as follows:

W- Day of the week (1=Monday, 4=Thursday)
MM- Month (01=January)
DD- Day of the week (Todays date)
YY- Two digit year
HH- Hour (24 hour clock format or military time)
MM- Minutes

For example:
Monday January 1st 2009 4:30pm = 1010109:1630

8. Press TRSF
9. You are done!

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Trillium

To Set Time on Trillium Panther P II telephones:
1. Go to Station 10
2. Leave the phone on the hook!
3. Press the “Program Button”
4. Dial 0 7
5. Enter “military time” (24-hour clock)(9 a.m. =0900; 1 p.m. = 1300; 4 p.m. = 1600)
6. Press “*” 7.
7. Finished!

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